Meet Mayhew: Faces Behind the Forge

Strength in Service and Operations

Every reliable tool starts with the dedicated hands that craft it. While we are known for producing rugged, high-quality products, our true strength at Mayhew Tools lies in the hardworking people behind the steel. We are proud to showcase the individuals who embody our rich heritage and company values.

This quarter, we are excited to feature two remarkable team members who keep our operations running smoothly: Dianna Wilbur, our Customer Service Representative, Purchaser & Administrative Support, and Amy Lindahl, our Sales Operations Assistant. From supporting our customers to coordinating the details that power our sales team, their stories highlight the commitment, adaptability, and care that define our brand.

A Passion for Service: Dianna Wilbur, Customer Service Representative, Purchaser & Administrative Support

Since joining the company in 2019, Dianna has continually demonstrated growth, leadership, and an unwavering commitment to excellence. In her role, she manages a wide range of responsibilities including customer service, purchasing, billing, reporting, and administrative support. She plays a critical role in supporting our Cable Tie product lines while maintaining strong communication with customers and internal teams.

Dianna is known for her proactive approach, her ability to coordinate across departments, and her willingness to step in wherever support is needed. Whether resolving challenges, improving processes, assisting coworkers, or ensuring customers receive timely and accurate information, she consistently goes above and beyond. Her positive attitude, accountability, teamwork, and dedication to continuous improvement make her a valued member of the Mayhew team.

We asked Dianna a few questions to get to know her better — here's what she had to say.

Can you walk us through your role and what a typical day looks like for you?

I wear quite a few hats here! My main responsibilities include customer service, order entry, and quoting, making sure our clients get what they need quickly and accurately. I also manage project tracking and oversee all our purchasing, from raw materials and machinery to office supplies. Beyond that, I pitch in with whatever administrative support is needed to keep things running smoothly. It's a dynamic role that keeps me engaged across different areas of the business, and I really enjoy the variety.

How'd you get your start in this line of work, and what brought you through our doors?

My career began over 25 years ago as a bank teller, where I quickly discovered my passion for customer service. I thrived on helping people and wanted to grow in that direction. Eventually, I made the shift into manufacturing, partly for the schedule, as I had multiple children involved in sports and wanted to be present for those weekends. What started as a practical decision turned into a genuine love for the work. I've come to really enjoy manufacturing and understanding how things actually work. It's truly amazing to see how much goes into even the simplest product, and I'm constantly learning from being on the floor. That hands-on curiosity has become a core part of who I am professionally.

Is there a project or accomplishment you've been part of here that you're especially proud of?

I'm genuinely proud to have been part of this company's growth over the past seven years. Watching us expand substantially and knowing I've contributed, whether through streamlining operations, supporting our team, or helping bring a whole new product line to life, has been incredibly rewarding. It's not just about the numbers; it's about being part of something that's thriving and knowing that my work played a role in that success. That kind of growth speaks to the quality of what we do and the strength of our team.

When someone picks up one of our tools, what do you want them to notice right away?

What I want people to notice the moment they pick up one of our products is its quality. Every member of our team genuinely cares about the products we create and sell, and I believe that dedication is reflected in every piece we make.

How do you like to spend your time outside of work?

When I'm not at work, I enjoy spending time with my children and grandchild. I love being outdoors, whether it's camping, watching our kids play sports, or spending time practicing at the range. Family and the outdoors are where I feel most at home.